Communication Guide

Download Communication Guide

Main Phone:
Direct Phone:
Main Fax:		 +1 719 5315855
+1 719 528 (####)
+1 719 5315690
Order Entry Fax:
Toll Free:
E-mail:
Website: 		+1 719 5310585
+1 800 5310180
vfsales@parker.com
www.velcon.com		 Parker Hannifin Corporation
Hydraulic & Fuel Filtration Division
1210 Garden of the Gods Road
Colorado Springs, CO 80907-3410 USA

E-mail address: firstname.lastname@parker.com (Example: rick.mckenna@parker.com)

To reach an individual, dial +1 800 5310180 and enter the person's four digit extension number when prompted.
If you reach the person's voicemail, you may leave a voice message. If you prefer to talk to someone else at that time, enter another person' extension number or press "0" to reach the operator and have the person paged.

Order Entry

Customer Service • Filter Purchase
Order Desk • Shipping • Pricing
Product Availability • Vessel Quotes
Glenn, Becky (Customer Service Supervisor and Government Contract Administrator) x 7257
Rambo, Sharon (Sales Coordinator) x 7223
Shrum, Elona (Sr. Customer Sales Rep.) x 7259

General Accounting

Crooks, Nancy (Accounting Mgr.)

x 7275

Executive Office
Muzik, Tom (Business Unit Mgr. - Aviation) x 7246

Technical Information and Sales
Hoffman, Terry (Sales Mgr./Engr. - Vessels) x 7264
McKenna, Rick (Inside Sales Mgr.) x 7231
Miceli, Louis (Applications Engineer) x 7242

 
North America Sales
Walls, Michael
(Business Dev. Mgr. - Sales Mgr. & Ground Fueling)		 +1 631 7425500
Guglielmi, Robert
(Business Unit Mgr. - Aviation - Canada)		 +1 519 6227363
Johnson, Gene
(Sales Mgr. - East		 +1 770 3305286
Pfeffer, Brad
(Sales Mgr. - West)		 +1 719 3596748

International Sales
Hoye, Mark
(Mkt. Dev. Mgr. - Middle East & FSU)		 +971 50 3426142
Hooton, Richard
(Mkt. Dev. Mgr. - UK)		 +44 (0) 1252 549750
Cassagne, David
(Mkt. Dev. Mgr. - Aviation - France)		 +33 164 70 77 20
Hughes, Dennis
(Mkt. Dev. Mgr. - Aviation - Australia		 +61 (0) 3 9589 0196

Marketing Information
Tran, Phillip
(Marketing Svc. Mgr.)		 x 7240

After-Hours Emergency Number

If you need to speak with someone after regular business hours, please follow this procedure:

1. Call Velcon's switchboard (+1 800 531 0180 or +1 719 531 5855).

2. If you are a customer in need of emergency assistance, dial 1 to leave a detailed message. This message will be forwarded to Velcon's on-call customer service representative.

3. Velcon's on-call customer service representative will call you back as soon as possible. If the call concerns a sales order, please have your PO# and/or Sales order# and line item # available to facilitate service.